https://threadmagic.slack.com/archives/C05DA7RHUD7/p1691160133950519?thread_ts=1691159510.691889&cid=C05DA7RHUD7

Most PSA-native or -integrated CSAT survey solutions provide URLs that are unique to your company and each will tie to a Positive, Neutral or Negative response.

<aside> ℹ️ Here is an example of a positive SmileBack survey: https://feedback.smileback.io/r/7/BleO3kGDsgX_J2ViiZknEQ/123456/1

</aside>

The /123456/ in the above example should tie to the ID of the request in your PSA.

With snippets, Thread gives you the ability to place the ID you need in-URL on demand.

Use the {Ticket ID} variable in your snippet to ensure each rating is tied to the right request. When the user clicks on the hyperlink for any of the 3 options, it takes them to the correct SmileBack survey page and then they're off and running.

Here is an example that Thread uses every day:

Choose from the options below to rate your service experience:

1. [Service magic ✨](https://feedback.smileback.io/r/7/BleO3kGDsgX_J2ViiZknEQ/{Ticket ID}/1/)
2. [Good service 😃](https://feedback.smileback.io/r/7/BleO3kGDsgX_J2ViiZknEQ/{Ticket ID}/0/)
3. ["I'm not mad; just disappointed" ☹️](https://feedback.smileback.io/r/7/BleO3kGDsgX_J2ViiZknEQ/{Ticket ID}/-1/)

And here is the output presented to the user in-thread:

To get the unique URL for your company, you will need to:

1. Navigate to your CSAT module (SmileBack, SimpleSAT, AutoTask, etc)
2. Grab your unique URLs
3. Plug them in to a snippet as shown above