Thread has partners in the UK, EU and APAC, but believe regional concentration will best support short- and medium-term goals.

<aside> ℹ️ Thread’s ideal customer is an IT Managed Service Provider (MSP) with sufficient operational maturity to require a PSA—primarily ConnectWise Manage, AutoTask, or HaloPSA.

</aside>

<aside> 📍 Their operations are located in the United States, Canada, Europe, or Australia.

</aside>

<aside> 💰 Their business model is recurring revenue-based and driven by managed service contracts that scale by user or endpoint. Their annual revenue is $4M-50M and they have between 20 to 300 corporate customer environments (i.e., non-retail or -hospitality)

</aside>

<aside> 💰 They differentiate (or desire to differentiate) from competition on service experience; they index on both customer experience and employee experience, and it is a top organizational priority.

</aside>

Existing Partner Studies

Case Study: RFA

• NYC-based MSP with > 300 staff specializing in technology solutions for the financial services industry.
• With Thread, RFA response time dropped by 90% and customer satisfaction increased by 25%.

Case Study: Interlaced.io

• California-based MSP with > 100 staff specializing in technology solutions for the film and architectural services industries.
• Thread helped Interlaced.io improve their CSAT scores to > 98% positive.

Case Study: WBM

• CA-based IT services company with > 300 staff specializing in managed technology solutions for the enterprise.
• Thread was implemented to > 100 of their customers, reducing time per ticket by 1/3 and saving WBM > 300 hours per month across all technicians.

Case Study: Five Star

• MSP specializing in technology solutions for schools in Indiana.

  https://www.youtube.com/embed/YJH-uGqKiI0

• Thread enabled FiveStar to create a new, high-margin virtual help desk offering that reduced avg. response time to 6 minutes while also increasing CSAT.

  

Target Account List by Geography

This summary is an indicative list of active, Tier 1 prospects using the CRM data that is available to us in addition to any qualification done to-date.